Helping Families Find Nannies and Domestic Help

How Mum’s the Word® Nanny Agency Helps Families

Mum’s The Word® is well-known as a friendly, well established and family run Nanny agency,  providing child care services, domestic help and nanny jobs in Berkshire, Buckinghamshire, Cambridgeshire, Essex, GloucestershireHampshire, Hertfordshire, Kent, Oxfordshire,  SurreySussex, Warwickshire, Wiltshire as well as the Rest of the UK. We also work in London and the surrounding areas.

We provide domestic and home care services, mainly in the private sector and as well as supplying qualified and dedicated nannies – we also work with maternity nurses, nursery nurses, babysitters, cleaners, housekeepers, gardeners and handymen. This can be part time, full time, temporary or permanent.

We are passionate about delivering the best possible service by listening to clients and candidates individual needs. We make sure that all candidates who are put forward for positions have been interviewed, DBS and reference checked.

Over the years clients and candidates choose to come back to Mum’s the Word® nanny agency opting for the personal and professional service.

To Fill Your Nanny Vacancy

Frequently Asked Questions

Q. What is Mum’s the Word's process to help me find suitable staff?

A. We start by asking you specific questions about what you are looking for,then we can create a suitable advert. As candidates apply, Mum’s the Word® interview them and take them through our stringent vetting process. This means that you can have confidence that any candidate put forward to you will already have been interviewed, had their qualifications, identity and documents checked and had references taken up.

Successful candidates’ CV’s are emailed to you, so you can select the ones you would like to meet. Once you have chosen a suitable candidate, we can supply you with a sample contract of employment to use and help you with their start date.

Q. Can a nanny be Self-Employed?

A. Very few nannies will be genuinely self-employed. If a nanny claims to be self-employed, you will need to clarify this with HMRC. Even then, it does not guarantee that your placement will be considered a self-employed role in law. We can help work this out if you’re not sure but the vast majority of nanny placements will need to be made on an employed basis. Click here for a guide to the law and being self employed.

Q. Who pays for the nanny's tax, NI and pension?

A. As the employer, this will be your responsibility if your nanny earns more than the lower limits for each. Mum’s the Word® can supply you with information and support to guide you through this process.

Q. What if I find a suitable candidate myself, but would like the help of an agency?

A. Mum’s the Word® offer a vetting service to help those who have found their own candidates.

Q. How do I interview a candidate?

A. Mum’s the Word® can supply you with a list of suggestions to help.

Q: Can I Get Any Tax Relief Towards the Cost of a Nanny?

A. Yes you can! In 2018, the UK Government introduced a Tax-Free Childcare scheme. Click here for a guide to help you through the process. Mum’s the Word® can also provide additional guidance if needed.

Q. What checks do Mum’s the Word® carry out on candidates?

A. Mum’s the Word® start by interviewing the candidates and checking their documents including:

  • a current DBS (previously known as CRB or police check)
  • eligibility to legally reside and work in the UK
  • qualification certificates
  • current First Aid certificate
  • driving licence
  • any other specific documents required for your particular vacancy

We also take up a minimum of 2 references and ensure the candidate has the relevant experience required for the position you are offering.